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Delivery and return policy

 

Tracking

You can track your order online 24 hours/7 days by going to our Order Tracking page and entering your order number and email address Press "Check now" to process.Or you can just click on Order Tracking on top of deshify page, enter your order number and email address, then press "Track" to check your order status.Tracking information may not yet be available for your package; it will be available within the next 24 hours after our logistic partners have updated their records.However, you can still check your order status through our Order Tracking tool. deshify's system is updated daily to provide you with the best tracking service.
If you are still facing problems with your tracking number after 24 hours, please reach out to our Customer Service. We will assist you immediately.Once your order is shipped we will share your parcel tracking number with you.You can use this tracking number to track your parcel on the respective logistics partner’s website.
Please check the order tracker or the e-mail notification received for more details.You can check your order status with our Order Tracking page.

Delivery

We make delivery on business day ranging from Saturday to Thursday except public holidays. We consider any order after 6 pm as the order of next business day. You have to give correct address to get our products delivered, otherwise the authority will not bear any responsibility. For the most accurate delivery time for your item(s), please refer to its respective product page under the "Delivery Options" section. We deliver our products to the customer throughout the country through the reputed courier service. But in Dhaka, we provide home delivery service.

Shipping charge

In Dhaka city, delivery charge is BDT 50 and outside Dhaka city it is BDT 100.In Dhaka city, delivery is made within 1 to business 2 days and out of Dhaka it is within 2 to 3 business days.

Return

Returns are easy. Contact us to initiate a return. You will receive a call explaining the process, once you have initiated a return.  To return, check the validity of returns policy. Fill in online returns form & print shipping label. Pack the item(s) & attach shipping label on the box. Drop-off at our courier partner
 Refund Processing. The box of product can not be opened without payment. If the product is not liked, return it immediately. If you find any problem with the product, you have to file complaint with deshify.com/complain.in the case of warranty free products, you have to complain within 24 hours at the above website. The brand product of the intake box can’t be returned if opened. If the product is damaged by the customer, it can’t be returned. Customer must pay delivery charge in the case of warranty service

Refund

You have to lodge a complaint with deshify.com/complain to receive refund.Once we have completed a quality evaluation of your return, you will be refunded within 24 hours.How and when you will get your refund is based on the payment method you used at the time of purchase.